01 / context
Finish the main task first.
The earlier case study explored whether progress cues and a traveller character could introduce optional services around a booking journey. The central idea was to delay secondary suggestions until the main task was nearly complete.
02 / design
Keep optional choices optional.
The design direction used a progress cue and character states to surface related travel choices. A responsible evaluation would need to check whether people understood these as optional additions, rather than requirements for completing a booking.
03 / status
The contribution in focus.
Introduce optional services after the primary task, while keeping their optional status clear.
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